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| If Publix were a person- I think I'd have to marry it. So thank goodness Publix is not a person and I am already married.
I would say 9 times out of 10 my Publix shopping experiences have by far blown the competition out of the water.
I would say 10 out of 10, but there have been a time or two that I honestly had to ask for help to take my groceries out to the car.
I think if the managers saw that happen, they may very well would have fired the employee on the spot, or given them a pretty good slap on the wrist.
I say this b/c I shop there at least once a week. That's 52 times a year, and I have been a faithful shopper since my son of 4 was an infant. And almost every time I drive away, I am thankful I chose Publix.
You'd think the corporation were paying me to write this...but I just can't give it enough justice.
I have had managers at Walmart Supercenter stand 5-6 feet away as my daughter threw bags from the cart to the floor and I am juggling my melting down 4 year old...and the managers stood still. TWO of them- on their walkie talkies...perhaps even unaware of the Mom so close having such a rough time. Not sure how they missed the loud cranky kids, but hey? If I can tune them out...
But still, that's where Publix wins on customer service.
At Publix today, a manager at least three times, stopped what they were doing to help me, talk to my kids.
I have begun an expedition of grocery savings.
I went to Wal-mart grocery center, Kroger and Publix, all in the same day and all in 3 hours.
I listed 20 items that I would compare prices.
Publix was competitive.
Publix was the last store I went to. I did have friendly cashiers at Kroger and Walmart.
At Publix, I had a store manager quit what he was doing to show Walter, my four year old, how to make the witches on the Halloween display cackle and giggle their feet.
He came over and handed us coloring books.
I thanked the two managers at the end of my trip and told them how greatful I was. The one manager heard Walter earlier ask for a "Diego cup." And he must have heard me tell Walter he already had a Diego sippy cup. At the checkout, the managers comes over and hands BOTH my kids Diego and Dora canteen style drink bottles. HOW COOL IS THAT?
Publix- thank you. |
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